At Articheo, we are committed to providing a premium online shopping experience in Bangladesh. If you are not 100% satisfied with your purchase, we offer a hassle-free return, exchange, and refund policy for eligible orders.
Return & Exchange Eligibility
You can request a return or exchange if:
✔ You received a wrong, defective, or damaged product
✔ The size or color does not match your order
✔ The product is unused, unwashed, and in its original packaging with tags attached
⏳ Return Request Timeframe: Within 3 days of receiving your order
Items Not Eligible for Return
❌ Used, washed, or altered products
❌ Items purchased during sales, discounts, or promotional offers
❌ Custom-made or personalized products
❌ Innerwear, socks, and accessories (for hygiene reasons)
How to Request a Return
To initiate a return or exchange:
1️⃣ Contact Us: Send a message via Facebook, WhatsApp, or email at [your email] within 3 days of delivery.
2️⃣ Provide Order Details: Include your order number, issue description, and product images (if damaged/defective).
3️⃣ Return via Pathao Courier: Once approved, send the product back using Pathao Courier (return shipping fees may apply).
📦 Exchange Processing Time: 5-7 business days after receiving the return.
Refund Policy
🔹 For Prepaid Orders (bKash/Nagad): Refunds will be processed within 5-7 business days via bKash or Nagad.
🔹 For COD Orders: Refunds will be issued as store credit or exchange (no direct cash refunds).
🔹 For Product Exchanges: If the requested size or item is unavailable, we will offer a refund or store credit.
Shipping Charges & Return Costs
- If we sent the wrong or damaged item, we will cover the return shipping cost.
- For size issues or preference-based returns, customers must pay the return shipping fee.
🚚 Pathao Courier Pickups Available for a smooth return process!
Cancellations & Order Modifications
- Orders can be canceled within 12 hours of placement.
- Once shipped, cancellations are not possible.
Policy Updates
We may update this Refund & Return Policy at any time. Changes will be reflected on this page with an updated Effective Date.
Contact Us
📧 Email: info@articheo.com
📞 Phone: +880 1613393969
Shop confidently at Articheo – Bangladesh’s premium fashion brand!